FAQ

  • Can I use RBT vaporizers for concentrates?

    Yes all RBT vaporizers have temperature ranges that allow it to do low temperature herbs as well as high temperature concentrates and e-juice.

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  • Can the RBT vaporizers be used with water tools?

    All RBT vaporizers are designed to be a handled vaporizer and has not been tested with water tools. Customers may choose to use RBT vaporizers with water tools but should be aware that there might be interference issues with the heater screen. Although the heater screen is robust, it can be forced out of position creating a crevice where debris can collect and potentially damaging the heater. Care should also be taken to not support the unit by the heater glass as undue stress can crack the glass or break the bond between the heater glass and the wood. The heater itself has proven impervious to water spills but the electronics compartments, knob and switch should not get wet.

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  • Do RBT vaporizer's' mouthpieces or body get hot due to normal use?

    RBT vaporizers' wood body construction and glass flow path keep all RBT vaporizers surprisingly cool. However, session use on high power can sometimes heat the units up such that the wood body in the heater area can become slightly hot to the touch as well as the glass at the load chamber so care must be exercised when handling these areas. No need to worry about over heating as the chip (on the Zion) contains on-board over-temperature protection. If your unit shuts down due to over temperature just let it cool down and it will be as good as new.

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  • Does the wood body get hot on RBT vaporizers?

    If RBT vaporizers are used by a single user gradually increasing from low to high temperature the body will get slightly warm. If the unit is used continually at high temperature for an extended duration the heater area will get hot to the touch. If this occurs simply allow more cooling time between draws.

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  • How do I change my address?

    Please complete the contact us form and let us know what your new address is.

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  • How fast does the Zion heat up?

    Form a cold start the heater takes about 6 seconds to reach full temperature. After the Zion is warm it takes about 5 seconds to reach high temperature.

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  • If I loose my stir stick or break my cork cover can I purchase a new one?

    Yes, we will be offering spare caps and stir sticks after launch. However, since the wooden parts are custom fit to one another spare caps and doors will not be available so please take care not to misplace them.

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  • If I loose my Zion cap or door can I purchase a replacement?

    Unfortunately the Zion body parts are all hand fit together giving them a unique shape so we will not be able to replace them.

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  • If I ordered a Zion when should I expect it to be shipped?

    Zion is currently in production and units are shipped in batches.
    We hope to be complete with all Zion production by the end of September 2017.

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  • Is there adhesive in RBT vaporizers?

    Yes, Loctite® M-121HP™ Hysol® Medical Device Epoxy Adhesive is used to attach the rim of the heater glass to the wood. This is the coolest part of the heater glass and rarely does it reach over 150 degrees F which is well below the 300 F temperature limit of the this epoxy . Not only is the adhesive biologically tested to ISO 10993, a burn-off cycle is conducted at nearly 1.5 times the operating voltage to ensure any contaminants are removed from the entire heater assembly. Issues with adhesives and plastics are usually encountered when they are used outside of there temperature range. The adhesive is not part of the primary flow path and the inlet air cools the epoxy joint.

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  • Is there any detectable odor from RBT vaporizers?

    The Zion's internal air path parts are all run through an out gassing process in which all materials are elevated to a temperature higher than the temperatures of normal operation to ensure all foreign matter are driven off. This ensures all that you taste is when you put in the load chamber.

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  • Is there Mica in RBT vaporizers?

    Yes, there are mica insulators in the heater that keep the heater insulated from the glass allowing for rapid heat-up and greater efficiency. The mica has a large factor of safety over the maximum temperatures created by the heater even in extreme use at high temperatures.

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  • What do I do if the female glass inside my vaporizer breaks?

    Stop using the vaporizer immediately and fill out the warranty/service form. You'll need to send it in for repairs. The glass joint replacement cost is $40 plus shipping.

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  • What is the difference between the Zion and Milaana

    The Zion has twice the battery life due to its to battery capacity. The Zion is voltage regulated meaning that the knob varies the voltage and keeps the voltage constant. The single battery is completely manual and runs direct off the battery voltage unregulated meaning it follows the voltage of the battery which drops as the battery is depleted. The single battery therefore is starts off at around 450 F and drifts down to 390 as the battery is depleted. To control the single battery the button must be modulated on and off. It requires a bit of technique but is easily mastered if you sense the strength of the vapor. Both produce the trademark Zion quality vapor. Each require a different amount of control.

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  • What kind of batteries should I use?

    We have approved the LG HE4 and the Samsung 25R. Other 18650 high drain lithium ion batteries will work if they meet the 20A continuous current rating and are rated to discharge down to 2.5 V with a 4.20 V at full charge. For Zion, the batteries should be a matched pair. The batteries will need to always be used together to ensure discharge equilibrium. If old, non-matched batteries are used your Zion it may not function properly. Current recommendations:
    For higher temperatures: Sony VTC5, LG HG2
    For lower temperatures: Samsung 25R, LG HE4

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  • What screens should I use?

    RBT vaporizers are very flexible with screen usage.

    As the inner diameter of the glass stem is not always identical, some screens will fit better than others.

    Top hat or rimmed screens will add a very small amount of conduction to the mix and don't always fit perfectly in the stem.
    To adjust rimmed or top hat screens, put one finger in the center of the screen dome and press the top and bottom together to push out the sides.

    Basket screens let you adjust how large your chamber is. Push it up higher into the joint for a larger load (you can then cap it with a top hat or rimmed screen if you want) or toward the tip for a smaller one.

    If you have large enough flat screens, just push them into the stem with a pencil (eraser side) and make your own basket screen. 

    There are many different screen setups. Find the ones that work best for your use case.

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  • Will mouthpieces of different materials be offered?

    We will be offering custom class mouthpieces from local, nationally known glass blower Prism Glass as well as will eventually test a wooden stem at some point in the future. We will not be offering any metal stems as our testing shows that they get uncomfortably hot due to the raw power that the Zion is capable of delivering.

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  • Will Zions be made from one solid piece of wood?

    The Zions will be made from randomly selected pieces of maple with no attention payed to grain matching other than the orientation of the grain. Each set of Zion parts will be precision fit and hand sanded for a perfect matched set.

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